Business kept rolling at SUEZ North America despite pandemic stay-at-home orders this spring. Essential employees delivering water and wastewater service still had to operate their systems and monitor water quality, while the IT team ensured that remote working tools were functional for the rest of the company.
“It’s been a pretty wild ride over the last 11 weeks,” says Michael Salas, senior VP and chief information and digital officer, recalling one contingency plan for a possible Level Four emergency that would require live-in teams working in shifts and sleeping in RVs in the parking lot. (The plan was not executed.) Now, his next challenge begins: how to safely and productively bring 20 to 30 percent of SUEZ North America’s 3,000 office workers back to the workplace in the next few weeks.
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