CIOs have long struggled to quantify the value of IT services relative to production costs, a financial black box that sows distrust between the tech department and business divisions. As IT implements additional digital capabilities in service of the business, this disconnect is widening, inspiring more CIOs to embrace technology business management (TBM), which largely comprises financial management software aimed at documenting the value of IT services.
TBM isn’t new. For years, IT staffs have crafted spreadsheets to chart the time saved and cost to produce an IT service. If a business peer asks for the information, CIOs share the corresponding spreadsheet. But the share-a-spreadsheet model is hardly sustainable in an era where business executives expect to view metrics and charts on a computer, tablet or smartphone.
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