In Deloitte’s recent global CIO survey, only 21 percent of CIOs report having a structured process for measuring the value of tech investments. Even more surprising, 14 percent say they don’t measure the impact of technology investments at all.
Survey respondents cite two primary reasons for the low numbers. First, they may have a business case process, but it’s usually ad hoc and operates by the “squeaky-wheel-gets-the-grease” principle. Moreover, there is no mechanism to track the performance and value of investments. Second, some fear that adding governance to the investment process will slow down innovation and increase time to market.
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