Several years ago, I got to work with CIOs on a balanced scorecard product. It was great to learn what measures mattered to CIOs versus their IT counterparts. And how CIOs wanted to connect corporate goals to themselves and other IT leaders. It has been nearly 10 years, so I wanted to hear the CIOs perspective on measurement and management.
How important is it that you drive the business of IT by metrics and KPIs?
CIOs suggest that metrics and KPIs are critical. They should be used to validate the success or failure of the change that IT implements. They should be used as a reference point for IT targets regarding performance, efficiency, sustainability, and resiliency.
Read More from This Article: IDG Contributor Network: The most important metrics to drive IT as a business
Source: IT Strategy