It used to be that hiring IT staff was merely hard. Finding (and landing) that complex array of technical skills remains a tall ask. But as technology becomes further entwined with the business and IT has become more customer-centric, IT positions demand not only technical know-how but also emotional intelligence, creativity, persuasiveness, adaptability, a communicative and collaborative approach, even humility.
“Gone are the days of head-down coders,” says Jeff Frey, managing director of Talent Path. “Even if you have those people on staff, they need to be able to collaborate.”
These days soft skills can be a better predictor of how well a new hire will do than technical skills. But determining whether a candidate has soft skills is challenging. Getting it wrong can cause a mismatch that will be hard to overcome. According to a study from HireVue, four-fifths of job candidates are confident in their ability to articulate soft skills in an interview yet four in ten have started a job only to later discover they had the wrong soft skills — and over half left because their personality or work style didn’t fit.
Read More from This Article: How to assess soft skills before you hire