If 2020 taught tech leaders anything it is to expect the unexpected, as the coronavirus exacted a considerable toll from businesses worldwide. But CIOs still have their jobs to do, driving digital strategy that provides stellar employee and customer experiences.
Trends that bubbled up in the second half of 2020 — including migrations to cloud software, virtual solutions, and automation, complemented by analytics to measure the efficacy of these solutions — will gain momentum and accelerate in 2021. The importance of cultivating a quality hybrid work model to support superior employee experiences can’t be understated as workers enter the second year of the pandemic.
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