Fewer technologies are hotter than artificial intelligence (AI) and machine learning (ML) and several enterprises are harnessing the technology, which mimics the behavior of the human mind, to woo customers and bolster business operations. And the trend will only gain more traction in the years ahead, as AI and ML will be a top five investment priority for more than 30 percent of CIOs by 2020, according to Gartner.
Initial fears that bots are coming for everyone’s jobs are easing somewhat, with a high likelihood that humans and machines will work together. But enterprises have fallen woefully behind in reskilling employees whose jobs are highly likely to be automated, says Accenture CTO and Chief Innovation Officer Paul Daugherty, who recently co-authored a book on the impact of AI on the global workforce, Human + Machine: Reimagining Work in the Age of AI.
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