From a practical standpoint, it’s hard to argue against automation. Enterprises can gain all kinds of efficiencies, save time and money, improve quality, and ultimately boost their financial results by automating processes that have previously been handled manually.
Automation can also be problematic, however, especially when companies deploy newer technologies such as robotic process automation (RPA) for business processes. Other automation efforts, including those related to DevOps, cloud automation, and IT service management (ITSM) and help desks, are not without challenges.
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