Overcoming data compliance and security challenges in the age of AI

We are in the era of artificial intelligence (AI), and businesses are unlocking unprecedented opportunities for growth and efficiency. In IT service and operations (ServiceOps), AI agents are providing assistance for in-context insights, incident response, change risk prediction, and vulnerability management. AI technologies, like large language models (LLMs), require large and diverse datasets to train…

Can AI live up to its promise?

This is one of the questions that has been on our minds for some time now every time we read about the latest advances and promises of artificial intelligence (AI). The bombardment of information about the progress of AI is continuous and comes from many fronts with different objectives; either conveying excessive optimism (e.g. superintelligent,…

Product-based IT: 6 key steps for making the switch

Most IT departments are under-resourced and left to debate what capabilities, improvements, and fixes to prioritize. Past shifts to agile methodologies helped as teams now had a product owner to prioritize backlogs and adopted agile principles that empowered them to commit to a realistic amount of work. But many enterprises stopped their agile transformations at…

Optimizar los costes de TI redunda en un mayor ROI, rentabilidad y mejora de comercialización

El informe Driving Business Outcomes through Cost-Optimised Innovation impulsado por el proveedor SoftwareOne pone de relieve la oportunidad existente para las organizaciones, especialmente aquellas con una facturación de entre 500 y 5.000 millones de dólares, de optimizar sus costes de TI y avanzar en innovación. El estudio muestra los beneficios derivados de esta práctica, con…

KeyBank CIO Amy Brady heeds the transformative call of IT leadership

CIO Amy Brady wears a vast array of hats in leading KeyBank’s Technology, Operations, and Services (KTOS) organization. In this role, Brady oversees the front-to-back IT organization, data and analytics, enterprise security, enterprise risk, and an intelligent automation center of excellence, all while managing back-office operations, contact center services, and KeyBank’s corporate real estate portfolio.…