Customer experience (CX) technologies are reaching new levels of innovation, enabling businesses to create deeper customer connections and new pathways to business growth. This innovation is transforming the modern contact center into dynamic Experience Centers, capable of enhancing customer interactions across text, email, chat, and voice channels – through enhanced automation, analytics, and of course,…
The CIO’s job has never been simple, but modern IT challenges are becoming more and more complex and unwieldy by the day. Exponential data growth has confounded IT’s ability to affordably and securely manage it all. At the same time, employees, partners, customers, and other stakeholders need constant access to IT resources from many devices…
When generative AI (genAI) burst onto the scene in November 2022 with the public release of OpenAI ChatGPT, it rapidly became the most hyped technology since the public internet. But what goes up must come down, and, according to Gartner, genAI has recently fallen into the “trough of disillusionment,” meaning that enterprises are not seeing…
The Cybersecurity Maturity Model Certification (CMMC) serves a vital purpose in that it protects the Department of Defense’s data. But certification – which includes standards ensuring that businesses working with the DoD have strong cybersecurity practices – can be daunting. Fulfilling all the detailed requirements across multiple maturity levels is costly and time-consuming, especially for…
Los CIO que no logran ganar tracción organizacional con la inteligencia artificial (IA) generativa podrían querer repensar cómo están introduciendo la tecnología y cómo están perfeccionando sus estrategias de IA para adaptarse. Según una nueva investigación del Instituto Tecnológico de Massachusetts (MIT), cuando los responsables de TI se plantean la IA generativa, deberían crear estrategias…
As more generative AI projects move from proof-of-concept to production, CIOs will be shouldering the additional pressure of enacting AI governance policies to protect the enterprise — and their jobs. There is no dearth of AI governance frameworks available from the US government and European Union, as well as top market researchers, but no doubt,…
Although we live in an increasingly data-driven world, most companies don’t operate data-driven business models. The virtuous circle of network effects driving the success of enterprises like Alphabet, Meta, and Amazon aren’t available to organizations selling traditional products and services. However, the tools to get more from the proprietary data you generate from everyday business…
Microsoft has accused Google of building a lobby front in Europe to take action against Microsoft. In a blog post dated Oct. 28, Rima Alaily, Microsoft corporate vice president and deputy general counsel, described the recently founded Open Cloud Coalition (OCC), allegedly financed and controlled by Google, as an “astroturf group.” Its sole aim, according to Alaily, is…
Celanese opera más de 50 grandes plantas de fabricación en 27 países y ha realizado varias adquisiciones importantes en los últimos años, como el negocio de movilidad y materiales (M&M) de Dupont, valorado en 11.000 millones de dólares. Al mismo tiempo, la empresa está experimentando una transformación digital masiva. Sameer Purao, que se incorporó a…
Atrás quedan los tiempos en los que el papel de la parte de sistemas informáticos y tecnología en una empresa se limitaba a un par de llamadas de emergencia si no encendía un ordenador. El impulso digital de los últimos años ha promocionado a este departamento, que hoy en día es uno de los principales…