The rising flood of trouble tickets is straining help desk operations. Yet many still rely on phone calls, outdated knowledge bases, and manual processes. Unsurprisingly, this is leading to staff frustration and burnout, dissatisfied end users and persistent security vulnerabilities. As many as 56% of IT workers1 say the help desk ticket volume is up,…
Business and IT leaders agree that improving the “digital employee experience” (DEX) results in better productivity and workplace morale. But recent research by Ivanti reveals an important reason why many organizations fail to achieve those benefits: rank-and-file IT workers lack the funding and the operational know-how to get it done. They don’t prioritize DEX for others…
After lashing out against Microsoft at the Dreamforce customer conference, Salesforce CEO Marc Benioff has taken another swipe at his competitor. “When you look at how Copilot has been delivered to customers, it’s disappointing,” Benioff wrote in a post on Twitter/X. “It just doesn’t work, and it doesn’t deliver any level of accuracy. Gartner says…
Generative artificial intelligence (genAI) is the latest milestone in the “AAA” journey, which began with the automation of the mundane, lead to augmentation — mostly machine-driven but lately also expanding into human augmentation — and has built up to artificial intelligence. Artificial? What if business users started developing alter-ego avatars that performed real business functions? If this…
ServiceNow and end‑to‑end enterprise software support provider Rimini Street have jointly developed a new enterprise software model, designed to reduce costs for enterprises by providing an alternative to digitally transforming existing ERP software. The new enterprise model ensures that enterprises don’t have to “rip and replace” or “lift and shift” their ERP software, which could…
It was a typical conversation with a client when the question came up: “What’s the average security spend for organizations like ours?” I’ve heard variations of this query countless times. Knowing this was coming, I responded, “On average, most organizations spend around 3-6% of their IT budget on security.” “Great, we’re at 3%,” the client…
IT leaders are placing faith in AI. Consider 76 percent of IT leaders believe that generative AI (GenAI) will significantly impact their organizations, with 76 percent increasing their budgets to pursue AI. But when it comes to cybersecurity, AI has become a double-edged sword. While poised to fortify the security posture of organizations, it has…
As organizations rush to spin up AI projects, many IT professionals aren’t sold on the value of these early efforts. A substantial 36% of IT professionals surveyed by Dice.com believe that the primary purpose of many AI projects they’ve worked on is to show investors, board members, or outside stakeholders that the company is doing…
Janet Sherlock is a digital and retail executive with a long track record of modernizing organizations, processes, and solutions. She has held various P&L and technology leadership roles at companies such as British Petroleum, ExxonMobil, Guess, and Carters. Most recently she was the chief digital and technology officer at Ralph Lauren, where she was responsible…
The IT world is witnessing an ever closer convergence of cloud, edge, and AI. Collecting and processing data at the edge via connected objects is an integral part of applications for Industry 4.0, but also for things like precision agriculture, smart cities and logistics. The vast world of IIoT is closely linked to connectivity, processing data locally using AI,…