Gartner is projecting worldwide IT spending to jump by 9.3% in 2025, one of the largest percentage increases in this century, and it’s only partially driven by AI. Gartner’s new 2025 IT spending projection, of $5.75 trillion, builds on its prediction of an 8.2% growth this year, with data center spending increasing by nearly 35%…
Just a day after announcing his departure from Google to his LinkedIn followers, Amit Zavery said that he is joining ServiceNow as COO. ServiceNow said that Zavery will serve as “president, chief product officer (CPO), and chief operating officer (COO) to lead product and engineering, effective October 28, 2024.” “In his role as president, CPO,…
It’s no secret cyberthreats are increasing. The cost of reported cybercrime in the US jumped 22% last year to more than $12.5 billion, according to the FBI’s Internet Crime Complaint Center.1 One issue is weaknesses that have been preserved in software by traditional approaches to coding and security. To combat these risks, there is now…
Many organizations are still struggling to adjust to flexible work requirements, while maintaining enterprise cybersecurity. One key reason is that CIOs and chief information security officers (CISOs) are not always aligned in how to enable productive, secure work. Flexible work requirements mean changes for both ITOps and SecOps teams. But in practice, IT and security…
The rising flood of trouble tickets is straining help desk operations. Yet many still rely on phone calls, outdated knowledge bases, and manual processes. Unsurprisingly, this is leading to staff frustration and burnout, dissatisfied end users and persistent security vulnerabilities. As many as 56% of IT workers1 say the help desk ticket volume is up,…
Business and IT leaders agree that improving the “digital employee experience” (DEX) results in better productivity and workplace morale. But recent research by Ivanti reveals an important reason why many organizations fail to achieve those benefits: rank-and-file IT workers lack the funding and the operational know-how to get it done. They don’t prioritize DEX for others…
After lashing out against Microsoft at the Dreamforce customer conference, Salesforce CEO Marc Benioff has taken another swipe at his competitor. “When you look at how Copilot has been delivered to customers, it’s disappointing,” Benioff wrote in a post on Twitter/X. “It just doesn’t work, and it doesn’t deliver any level of accuracy. Gartner says…
Generative artificial intelligence (genAI) is the latest milestone in the “AAA” journey, which began with the automation of the mundane, lead to augmentation — mostly machine-driven but lately also expanding into human augmentation — and has built up to artificial intelligence. Artificial? What if business users started developing alter-ego avatars that performed real business functions? If this…
ServiceNow and end‑to‑end enterprise software support provider Rimini Street have jointly developed a new enterprise software model, designed to reduce costs for enterprises by providing an alternative to digitally transforming existing ERP software. The new enterprise model ensures that enterprises don’t have to “rip and replace” or “lift and shift” their ERP software, which could…
It was a typical conversation with a client when the question came up: “What’s the average security spend for organizations like ours?” I’ve heard variations of this query countless times. Knowing this was coming, I responded, “On average, most organizations spend around 3-6% of their IT budget on security.” “Great, we’re at 3%,” the client…