In a world of persistent macroeconomic and business uncertainty, organizations are increasingly looking for ways to grow revenue without adding capacity. Hiring is expensive, takes time, and can be full of risk. It’s also increasingly difficult to do in an environment where ITOps talent is in short supply. The simple answer to this capacity conundrum…
Being a CIO isn’t getting any easier. The tolerance for outages and downtime is extremely low. Keeping your organization operational requires constant vigilance and rigorous processes. The board is placing great expectations on the CIO. The growing realization of the cost of digital downtime has pushed CIOs into the spotlight, increasing the pressures they face.…
Generative AI (GenAI) has the potential to transform entire industries, especially in customer service and coding. If Act One of digital transformation was building applications—for example, building omnichannel customer experiences—then Act Two is adding GenAI. Its core capability—using large language models (LLMs) to create content, whether it’s code or conversations—can introduce a whole new layer…
The role of the CIO hit a crucible moment several years ago, as the crucial role data plays in successful cybersecurity strategies became more widely understood. This change propelled CIOs into having a much higher profile in the business, greatly increasing the pressure of the role. In this environment, CIOs must align their priorities with…
CIOs are being hit by requests for everything, across every department. But this deluge mustn’t distract from the business-critical technology initiatives to drive operational excellence and business value. For the CIO, any changes must give teams a way of doing business smarter, and faster. CIOs must sift through the noise to identify ways to automate processes and…
Growing out of control? If 2023 was the year of AI exploration, then 2024 will be the year of action. According to Forrester, investment in AI software will grow 50% faster than the wider software market. A recent PagerDuty survey also found that 71% of businesses are looking to expand investments in AI and machine learning (ML) in…
Over the course of the last decade, enterprise-wide cybersecurity has increasingly become a business priority. With a renewed focus on each organization’s need to protect itself from a wide range of threats, board-level professionals have realized the value CIOs can bring to their business. As a result of this perception shift, CIOs have been shifted…
After a tumultuous 2022, organizations were looking for a year of certitude and growth in 2023. Unfortunately, they didn’t get it. This was 12 months in which interest rates and inflation soared, and persistent business, economic, and geopolitical uncertainty weighed heavily on corporate strategy. Yet for IT operations teams little changed. Many struggled to support…
American humorist Mark Twain once said, “History never repeats itself, but it does often rhyme.” Today we worry this phenomenon is playing out with enterprise adoption of generative AI. On their digital transformation journeys over the last decade, many enterprises spent time mired in “pilot purgatory,” taking as long as years to move from concept…
Martha Heller: What does data literacy mean to BayCare Health System? William Walders:It means that every team member operates at the top of their license. When the environmental services team who cleans our operating rooms has the data to flip an OR quickly to get a new patient in, they work more efficiently. A third…