Equipping BPOs is a heavy lift for enterprise IT and security teams. We need a radical change in approach
Nowadays, most any business function — customer contact centers, data analysis, software development, finance, payroll, and more — can be outsourced. Cost-cutting remains a major driver, but companies also like the potential to build more resilient and agile organizations. There are plenty of benefits, ranging from the ability to tap specialized talent, to minimizing fixed…