CIO Middle East discuss with Muath AlHomoud, Director of Cybersecurity about how organisations should learn from the hacking activities performed on them so they can implement more effective cyber defences and plan against similar or more sophisticated attacks. Q. From a cybersecurity perspective, how has 2023 been? A. The year has been marked by a…
The shift from using offices to hybrid working has changed how we define “working” and also how we think about the customer experience and employee experience (CX and EX). Before the rise in hybrid working, these experiences were split: there was the office-based employee experience and the (usually) contact-center-based customer experience. But although customers would…
Customer relationship management (CRM) has long been a mature, commoditized product category. An estimated 90% of companies with 10 or more employees already have at least one CRM system. And the major players in the CRM market are among the most established names in the industry — Salesforce, Microsoft, Oracle, and SAP. But several key…
Overwhelming majorities of executives around the world are planning to spend money on generative AI this year, but very few are truly ready for the technology, according to a survey released today by the Boston Consulting Group. Fully 85% of the more than 1,400 executives surveyed for BCG’s AI Radar report said that they were…
CIOs are under increasing pressure to deliver AI across their enterprises – a new reality that, despite the hype, requires pragmatic approaches to testing, deploying, and managing the technologies responsibly to help their organizations work faster and smarter. The top brass is paying close attention. Seventy-one percent of business leaders expect AI and ML to have…