Monthly Archives: December 2023

A look into the lifecycle of software-defined infrastructure with NTT DATA’s Technology Solutions

Clients are becoming more outcomes-focused, judging the purchasing value of our solutions and services against the value of the outcomes they seek. Technology Solutions’ dominant model revolved around hardware products. Providers sell solutions that clients incorporate into their own operations. While this model is not diminishing, new cloud-based software technologies are changing business needs and…

IT leaders’ top 9 takeaways from 2023

CIOs confronted a host of issues over the past year, with economic, political, and technology events creating both uncertainties and opportunities for organizations across all sectors. Curious about what it all meant, we asked IT leaders to look back on the somewhat tumultuous year and reflect on what they learned. Here are the key takeaways…

A perfect match: How tech promoted a small soccer team to the top

The story of TSG Hoffenheim, the football club from Sinsheim, Germany, has it all: a small German town, a seventh division team dreaming big, the return of an old acquaintance who comes to save the club of his youth, and the exciting advancement of the team from the lowest ranks to the highest division of professional…

COP28: Why AI is the best ally to combat climate change

Artificial Intelligence has emerged as a powerful tool to address the challenges of climate change. From climate modelling to energy management, optimizing renewable energy and adapting to extreme weather events, AI is deploying its power to improve our fight against climate change. AI methods based on machine learning allow us to model climate and weather,…

Managing the holiday haze: How AI helps your Contact Center go the distance

Contact centers are foundational to customer experience, but a lot of businesses get stuck during the haze of the holiday season. Customers call in droves (it’s not uncommon to see call volumes increase by as much as 41%between Thanksgiving and Cyber Monday alone), all expecting smooth and satisfying service regardless of how many others are behind…

Powering digital cities

Cities of all sizes are looking for ways to deliver next-generation services that improve quality of life, increase efficiency, support sustainability, and prepare for the future — all while making the most of limited resources. That’s why municipal governments all around the world are making strategic investments in technology toward becoming a digital city. Digital cities use…

Zendesk report: IT leaders to prioritize these 3 areas in 2024 and beyond

It hardly needs saying: The world has changed significantly since 2020. Remote work, the introduction of ChatGPT, ever-increasing security threats — it’s all had a profound impact on IT. To understand exactly how IT priorities have changed, Zendesk conducted a global survey of 1,200 IT leaders  and found that half of those surveyed said their…

Cushman & Wakefield builds a foundation for enterprise-wide AI

Cushman & Wakefield has cashed in on several key IT trends over the past few years, positioning the Chicago-based firm well to weather ongoing headwinds in the commercial real estate market stirred by the COVID-19 pandemic. First there was the company’s full embrace of cloud computing, and then a pivot from project management to a…

Microsoft’s role to help sow AI success in Africa

Global spend on AI, including software, hardware, and services for AI-centric systems, is predicted to more than double between 2023 and 2026, according to the latest forecasts from IDC. This increase will see AI spend reach $154 billion in 2023 and increase to well over $300 billion by 2026. So with this monumental trend in mind,…

HUAWEI eKit: Empower SMEs to accelerate digital transformation

According to the World Bank, small and medium-sized enterprises (SMEs) are the backbone of many economies, especially in developing countries. SMEs account for most global businesses and represent about 90% of businesses and more than 50% of employment worldwide. Due to the unstable economy in the post-pandemic era, SMEs are searching for new revenue sources…