ServiceNow is rolling out another wave of generative AI additions to facilitate workflow management on its Now Platform. The update adds gen AI capabilities for field service workers, chatbot creators, and developers, among others. In September the Vancouver release of Now Platform added Now Assist for ITSM, Customer Service Management, and HR Service Delivery —…
It’s the fastest-moving new technology in history. Generative AI is transforming the world, changing the way we create images and videos, audio, text, and code. According to a September survey of IT decision makers by Dell, 76% say gen AI will have a “significant if not transformative” impact on their organizations, and most expect to…
Deepa Soni’s CIO story is one of sacrifice, breaking through comfort zones, and building confidence in redefining the art of the possible. In a career spanning such companies as IBM, KeyCorp, M&T Bank, and BMO, she has “answered the call” many times, most recently as CIO of The Hartford, where she is responsible for the…
This article was co-authored by Ishan Prakash, a Manager at Metis Strategy. The black box For decades IT has been a black box—an obscurity of inner workings mostly just accepted by the firm. But that paradigm is changing and not least because IT itself has changed. Once relegated to a role of support, the function…
Many businesses are eyeing the potential of artificial intelligence (AI) and machine learning (ML) to transform ERP. Your ability to reap the rewards of that potential may depend on how far along you are with digital transformation. A recent IDC report sponsored by Rimini Street, AI, and ERP: Intelligently Automating the Enterprise and Creating Differentiating Value,…