With the addition of Now Assist to the Vancouver release of its software platform, ServiceNow is embedding gen AI across the three major workflows it supports. Now Assist for IT Service Management, Customer Service Management, and HR Service Delivery add new text creation and summarization features and an interactive chatbot interface to help workers get…
CIOs are under increasing pressure to deliver more digital innovations faster and more efficiently. Business leaders expect IT to develop new products, improve customer experiences, automate workflows, and deliver new artificial intelligence capabilities. To do so, CIOs must continuously improve their product management, program management, and delivery capabilities to wow customers and deliver competitive advantages,…
Martha Heller: What is the transformation currently underway at Perdue Farms? Mark Booth: We have a growth strategy to improve our business, and to support that, we’re driving a transformation in technology and business processes. We’ve been replacing our old systems, some of which are more than 20 years old, and this has been going…
With 90 years of history, Mapfre is one of the giants of the Spanish insurance sector. The multinational is present in around 40 countries, and closed its last financial year with more than €640 million in profit. And in charge of the group’s technological strategy and digitalization processes is global CIO Vanessa Escrivá. “The personalization of services and…
Enterprises are increasingly realizing the impact and value AI has on their overall digital transformation strategies. For NVIDIA, AI is at the core of digital transformation and business growth. With new technology, collaboration, and accelerated computing, AI is poised to enable businesses to make better decisions faster than ever. “NVIDIA is all-in on AI, whether…
Analysis There are many facets to interoperability and integration, and any of them can derail your success with composable ERP. Interoperability embodies the ability of solution components to exchange and use data. Not only must the ability to integrate (pass data back and forth) exist, but data must be usable by the various components —…
Just months after partnering with large language model-provider Cohere and unveiling its strategic plan for infusing generative AI features into its products, Oracle is making good on its promise at its annual CloudWorld conference this week in Las Vegas. Nearly all of Oracle’s Fusion Cloud suites — including Cloud Customer Experience (CX), Human Capital Management…
Organizations all around the globe are implementing AI in a variety of ways to streamline processes, optimize costs, prevent human error, assist customers, manage IT systems, and alleviate repetitive tasks, among other uses. And with the rise of generative AI, artificial intelligence use cases in the enterprise will only expand. To gain a better understanding…
Although enterprises acknowledge the importance of digital transformation in the current environment of flux, few succeed in their digital initiatives. A major reason so many digital transformation programs fail is that enterprises view them as technology problems rather than the organizational challenges they truly are. Columbia University professor David Rogers, author of Digital Transformation Playbook…
A fleet of green data centers and a well-advanced plan to stop using fossil-fuel powered vehicles are among the key steps driving Intermax’s mission to be the most sustainable cloud services provider in the Netherlands. Ludo Baauw – founder, corporate social responsibility lead and CEO of Intermax Group, sees firsthand the direct impact that sustainability…