How can we help visually impaired individuals use our products and feel more self-reliant and confident? That’s the question The Estée Lauder Companies (ELC) set out to answer in 2022 with the help of AI and augmented reality (AR). The result is the Voice-enabled Makeup Assistant (VMA), now fully launched in the UK and US,…
Among the unenlightened, running IT “like a business” is supposed to be best practice, delivering goods and services to internal customers who IT must fully satisfy, and who then pay for what IT delivers to them through the auspices of a charge-back system. As has been pointed out in this space numerous times (for example,…
The technology industry is made up of just 26% women, compared to a nearly equal split at 49% across the total workforce. Most notably, that number hasn’t done much besides decrease over the past 30 years, hovering around the same percentage and dipping slightly in recent years. But the lack of women in tech is…
Facing the possibility of an economic recession, one of the world’s leading professional services companies felt the urgency to improve its grasp on spend management – the practice of fully understanding and managing supplier relations and company purchasing. With 738,000 employees and $3.8 billion in services contracts, it was crucial for Accenture to not only identify every…
We are living through a unique moment where two transformative technologies for business are converging. On one side, there is the awesome power of the cloud, which allows businesses to break down silos so their teams can access the data they need to innovate faster and in a more secure environment. On the other side…
SAP has appointed a new global head of artificial intelligence, Walter Sun, after the previous post-holder quit to found her own AI startup. For the past 18 years, Sun worked at Microsoft, most recently as VP of AI for its business and applications platform group. Sun has a PhD from MIT and continued to publish…
Until recently, software-defined networking (SDN) technologies have been limited to use in data centers — not manufacturing floors. But as part of Intel’s expansive plans to upgrade and build a new generation of chip factories in line with its Integrated Device Manufacturing (IDM) 2.0 blueprint, unveiled in 2021, the Santa Clara, Calif.-based semiconductor giant opted…
Many companies today are rapidly adopting new technologies and tools to improve overall efficiencies, improve customer and client experiences, and support key initiatives that are related to business transformation. However, these efforts, while necessary, bring with them growing pains for the workforce. As our global technologies transform, so must our teams. What we have discovered…