In the world of IT operations, “observability” is a concept that’s been around for some time. Having been in IT operations for more than 30 years, I can say that, even before anyone called it “observability,” we were in effect examining ways to achieve the same ends. While definitions can vary, in essence, observability is…
Problematic employees appear in every industry, but managing employees in the IT field comes with a specific set of challenges. Lack of engagement in IT work environments translates to employees who miss deadlines, put off coworkers, or otherwise cause friction with their colleagues. A recent Gallup report showed that unengaged employees lead to a range…
With businesses increasingly dependent on service providers to reduce costs, improve quality, and drive innovation, traditional contracts don’t work. In fact, they often undermine the partner-like relationships and trust needed to cope with external uncertainty. A better approach is to use what leading academics call a “formal relational contract.” Why transactional contracts are a thing…