Generative AI such as ChatGPT has of late captured the imagination of business leaders across industries. While enterprise IT orgs by and large are taking a measured approach, some early movers are showing impressive results. CarMax’s IT team, for one, has been working with Microsoft and OpenAI to leverage GPT-3.x for business value even before…
“You can never drive the car looking through the rearview mirror,” says Joe Locandro, CIO of Fletcher Building, Australasia’s largest building materials supplier. “As CIO, you have to keep looking ahead and feel comfortable in backing yourself. That’s the difference between being CIO and an IT manager—one is responsible for getting things done, the other…
In the first use case of this series, Stay in Control of Your Data with a Secure and Compliant Sovereign Cloud, we looked at what data sovereignty is, why it’s important, and how sovereign clouds solve for jurisdictional control issues. Now let’s take a closer look at how data privacy and sovereignty regulations are driving security,…
At FutureIT | Toronto, you’ll walk away with insights and tactics that will help your organization no matter where you are in your digital journey. Get ready to ask questions to our experts, participate in discussion groups and learn about modernizing your digital enterprise with cloud, AI and security. Lights. Camera. Action! CIO and IDC present…
IT leaders today are facing more challenges than ever before. As you look to shape your winning strategies, the rules of the game keep changing. Environments are more dispersed and dynamic, with attack surfaces and vectors expanding, and new threats emerging. Applications are no longer confined to desktops and devices but are spread across multiple…
Cloud technology is a springboard for digital transformation, delivering the business agility and simplicity that are so important to today’s business. Cloud is also a powerful catalyst for improving IT and user experiences, with operating principles such as anywhere access, policy automation, and visibility. The benefits of cloud for the business, for IT operations, and…
What can you learn from a cup of coffee? A single cup might seem trivial in terms of its impact on the overall business. But capture that cup with a smart camera, track it, apply analytics—and voilà! Suddenly, for the coffee shop, that beverage becomes an opportunity to gain insights to deliver better experiences for…
Business leaders may have heard of quantum computing, but many are not yet aware of its incipient threat to cryptography and cryptocurrency. When these machines reach a sufficient level of performance, they will be able to easily factor prime numbers, which poses a threat to RSA. Only a few realize that the time to prepare…
Customer experience (CX) has always been vital for the success of any business — and the pandemic has only reinforced its importance. Research from global management consulting company McKinsey shows that organizations enhancing CX can boost sales by up to 7% and profitability by 1% to 2%, while improving overall shareholder returns by 7% to…
While mergers and the IT challenges that follow get the attention, there have been some interesting cases of the reverse in recent years. IBM sold off its managed infrastructure business to form Kyndryl; German utility E.ON spun out its gas power activities as Uniper; and most recently, General Motors set up a new subsidiary, BrightDrop,…