The headlines are clear: Recession is looming, and tech companies of all stripes are cutting thousands of employees from their rosters. Yet, despite these reductions, TOPdesk, an IT service desk software company, remains committed to growing its footprint as it continues to expand its internal teams and has no plans to change. Why? Let’s start…
With digital technology increasingly vital to business, the CIO role is quickly evolving, placing IT leaders under threat from business executives who offer the blend of business and technical savvy necessary to lead transformational strategies in the future. A recent report by market intelligence firm IDC has placed IT leaders at a crossroads, predicting that,…
The potential for generative AI systems such as OpenAI’s ChatGPT and Google’s Bard to transform how businesses work is being realized. Hype still surrounds some predictions, but change is here, and one of the first product categories to be impacted is CRM systems. Software-based services are the low-hanging fruit when it comes to this emerging…
Throughout her more than 30-year career in the tech industry, Jacqueline Guichelaar has been a staunch advocate for leaning in and genuinely listening to customers in order to provide them with better experiences. It’s one of the many attributes that led her to eventually becoming global CIO with Cisco, where she charted a path that…