Experts reveal that by 2027, cloud adoption will be mainstream, with 90% of enterprises implementing some kind of cloud strategy. What’s key is that, in the process, the cloud won’t just be a technology disruptor — it will be a business disruptor. What does this mean for your business? If you don’t tackle the challenges…
We know that the Contact Center-as-a-Service (CCaaS) market is growing; an increasing number of companies are choosing this flexible model to support their CX operations, and this will continue through 2023. Vendors are also increasingly expanding the capabilities of their CCaaS solutions and evolving them at speed. What can we expect over the next 12 months? Here’s where Avaya…
By George Trujillo, Principal Data Strategist, DataStax Increased operational efficiencies at airports. Instant reactions to fraudulent activities at banks. Improved recommendations for online transactions. Better patient care at hospitals. Investments in artificial intelligence are helping businesses to reduce costs, better serve customers, and gain competitive advantage in rapidly evolving markets. Titanium Intelligent Solutions, a global…
Daryl Hammett saw the continued underrepresentation of Black leaders across industries — tech in particular — and decided to take action. Hammett, general manager of global demand and operations at Amazon Web Services, in 2022 founded Enable, a mentoring and leadership program that creates “an environment where Black leaders could know that they are not…
“I inherited a gift from the previous CIO,” says Florida Crystals CIO Kevin Grayling. “I had a modern S/4HANA landscape for the majority of the business.” That would have been an enviable situation for many of his contemporaries in the consumer packaged goods (CPG) industry — “Some have 20 or 30 different ERP solutions,” he…
As organisations seek to re-establish long-term working models, it’s becoming increasingly clear that business cultures must fundamentally change. To create a productive and motivated hybrid-working model, companies need to actively increase empathy, according to a recent CIO virtual roundtable entitled “Taking the Friction Out of Work”. At the forefront of this move towards a more…