The cloud, combined with conversational artificial intelligence (AI), is dramatically expanding the capabilities of the modern-day contact center. These solutions are the twin pillars of contact center success, allowing them to serve more customers faster and more effectively. The two technologies go hand in hand for creating the flexible, flawless customer experience (CX) that companies…
Murat Ozkan, Chief Information and Digital Officer at Anadolu Efes, the Turkey-based international beverages company, talks about how a data management strategy comprising AI and analytics will sustain further growth. Watch the episode: #id63cef204ab718 .jw-wrapper::before { content: “CIOLLME22_005_Ozkan” !important; } Listen to the episode: CIO Leadership Live Read More from This Article: Murat Ozkan,…
The tech industry has long been known for its lack of diversity and, as a result, there’s been a big push for companies to take DEI strategies seriously. Diversity not only helps organizations perform better but fostering equity and inclusion can also strengthen recruiting and retention rates, as well as overall employee satisfaction. In fact,…
With a career path that wound through R&D, product development, advanced supply chain, and technology, Praveen Jonnala is well positioned to lead a global IT organization as well as take the reins of operations and other core business functions. Jonnala stepped in as CIO at network infrastructure provider CommScope two years ago after more than…
The pandemic has led many organizations in the Middle East to shift towards a digital-first strategy. According to IDC’s group vice president and regional managing director for the Middle East, Turkey, and Africa, Jyoti Lalchandani: “This means choosing digitalization options over non-digital options as a rule while implementing or enhancing new products, services, channels, customer/employee…