Artificial intelligence will soon take center stage in your contact center — if it hasn’t already. Artificial intelligence (AI) uptake increased dramatically over the last few years. A 2022 PwC report revealed that more than 70% of companies were already using or planning to deploy AI in some form within their business operations. Business leaders…
When it comes to application development, many companies are pursuing no-code and low-code solutions to stay competitive. No-code and low-code solutions require less coding expertise, making application development accessible to more employees and enabling IT staff to focus on more strategic initiatives. They also give end users flexibility and control — all of which is…
When it comes to technology, among the biggest concerns companies face is the rigidity and inflexibility of legacy platforms. These platforms make it difficult for business and IT leaders facing ever-evolving business needs to seamlessly implement a change. In some cases, an organization’s current tools simply can’t perform a necessary change or add a new…
Hiring tech talent in 2023 means navigating an uncertain economy, the effects of widespread tech industry layoffs, and candidates who want to work for a company with a mission and workplace culture that align with their values, including diversity, equity, and inclusion. IT leaders say the best approach is to focus on adaptability. Firms that…
Chatbots have been maturing steadily for years. In 2022, however, they showed that they’re ready to take a giant leap forward. When ChatGPT was unveiled a few short weeks ago, the tech world was abuzz about it. The New York Times tech columnist Kevin Roose called it “quite simply, the best artificial intelligence chatbot ever…
Veneeth Purushotaman, Group CIO at Aster DM Healthcare explains how the hospital digital strategy helped them to become the first private hospital in Dubai to secure HIMSS Stage 6 certification. Watch the episode: #id63bcbc025a2bb .jw-wrapper::before { content: “CIO Leadership Live – ME_Veneeth” !important; } Listen to the episode: CIO Leadership Live Read More from…