Your contact center serves as a key gateway through which customers interact with your brand, so you want to ensure that each customer’s interaction is smooth, fast, and informative. They should not only achieve their desired outcomes but have a positive experience along the way – one that makes them want to come back. That’s…
As global CIO and VP of business and technology services (BTS) for Chicago-based Abbott, Sabina Ewing’s IT work has helped facilitate a period of unprecedented growth for the global healthcare company over the past two years, including more than $45B in revenue in the past 12 months alone. Ewing is a visionary change leader and…
To be a truly data-driven enterprise, organizations today must go beyond merely analyzing data. Rather, business experts and IT leaders must transform relevant data into compelling stories that key stakeholders can readily comprehend — and leverage to make better business decisions. This vital skill is known as data storytelling, and it is a key factor…
With the global pandemic upending the traditional way we work, employees across every market sector in New Zealand are now spending their workdays alternating between offices, their homes and other locations. It’s a hybrid work model that Kiwis have embraced and it is here to stay. At a recent CIO New Zealand roundtable event in…