Like any other retailer, grocery stores want to build trust with their customers and keep them coming back. But the average bill and already slender margins in grocery can make it challenging to create a loyalty program that provides sufficiently compelling rewards. Nevertheless, it’s worth the effort, given that loyalty programs are a powerful incentive…
IntroductionSince its inception decades ago, the primary objective of business intelligence has been the creation of a top-down single source of truth from which organizations would centrally track KPIs and performance metrics with static reports and dashboards. This stemmed from the proliferation of data in spreadsheets and reporting silos throughout organizations, often yielding different and…
Technological disruptions continue to redefine the CIO role within corporations. As innovators and value creators, CIOs are charged with managing developments like low-code/no-code (LCNC), which is revolutionizing user-generated innovation by enabling people with little to no coding experience, or “citizen developers,” to quickly and easily deliver new capabilities on demand without having to rely on…
Ralph Loura’s journey to his current role as Lumentum’s senior vice president IT and CIO encompasses some of the most well-known technology and consumer products companies around, including Rodan + Fields, Hewlett-Packard (HP) Enterprise Group, Clorox, Cisco, and Lucent Technologies. Along the way, Loura has been recognized time and again as an inspiring, transformational CIO whose…
Tout indique que cette vision construite autour des « 5C » (pour Community, Common vision, Cross-functional, Culture et Cutting edge) fonctionne. Seulement deux ans après son ouverture à Vancouver, les 230 employés du Centre d’excellence international de Mastercard en matière de renseignements et de cybercriminalité ont déjà soumis 30 brevets, et certains de leurs produits sont en…
All indications are that Mastercard’s vision for creating teams built around the so-called “Five Cs” – community, common vision, cross-functionality, culture, and Cutting edge – works. Two years after its opening, the 230 employees at Mastercard’s Global Intelligence and Cyber Centre of Excellence in Vancouver have already submitted 30 patents and some of their products…
As a CIO a lot of what you do is to design stuff, and that’s when you aren’t overseeing other people who design stuff. Or when you aren’t making sure the stuff everyone’s designing fits together the way it should. There are some universal rules that govern good design no matter what’s being designed. The…