Service level agreements (SLAs) have long been the standard operational metrics for technology services, measuring performance in areas such as systems availability or resolution time. But a new approach to gauging IT performance has begun to take hold in organizations where ensuring an optimal customer experience has become paramount. Experience level agreements — XLAs, for…
Elaborating on some points from my previous post on building innovation ecosystems, here’s a look at how digital twins, which serve as a bridge between the physical and digital domains, rely on historical and real-time data, as well as machine learning models, to provide a virtual representation of physical objects, processes, and systems. Keith Bentley…
Australia privately-owned footwear company, Munro Footwear Group (MFG) was facing a “ticking time bomb” in late 2019 as its core ERP would no longer be supported by the vendor by the end of 2020. MFG has 2,000 employees and around 290 stores, which includes brands like Midas, Colorado, and Diana Ferrari. Following multiple acquisitions, the…
Puneesh Lamba, CTO of apparel manufacturing company Shahi Exports, has always been a go-getter. In his first job as a graduate engineer trainee at manufacturing conglomerate Escorts Limited, Lamba was posted in the field after only eight months of training, which otherwise took one year. He again displayed his professional strengths when, he said, “in…