In their quest for IT innovation, CIOs need to look beyond the typical “most innovative companies” lists. Innovation today is taking place at the platform level, which necessitates thinking more about vendors and partners in terms of how they fit into your ecosystem. According to the IDC FutureScape: Worldwide Future of Industry Ecosystems 2021 Predictions,…
Ciena CIO Craig Williams has an ambitious mission: to deliver a ticket-less help desk experience to the networking systems, services, and software company’s 11,000 customers, employees, and contractors. The decision to transform Ciena’s support system has meant letting go of its call center partner and instead shifting its operations to Amazon Connect, a cloud contact…
Depending on which Terminator movies you watch, the evil artificial intelligence Skynet has either already taken over humanity or is about to do so. But it’s not just science fiction writers who are worried about the dangers of uncontrolled AI. In a 2019 survey by Emerj, an AI research and advisory company, 14% of AI…