Whether employees or customers, ‘making people happy’ is a now the single most important catalyst for experience platform investments across Europe. Indeed, the two feed into each other – it is impossible to have happy customers without a happy workforce. This was one of the main takeaways from CIO roundtable event hosted by Accenture and…
Data is the building block of business. If a company loses its data or if its data is compromised, it could significantly damage the business in terms of financial performance, brand reputation or loss of customers. Whether an organization leverages data to fundamentally run its business, the data is a byproduct of conducting day-to-day operations,…
Successful companies today are lean, agile organizations with executives who have a vision and a mindset that empowers collaboration so employees can achieve that vision. Rapidly responding to dynamic market demands without compromising quality is required for survival. Achieving business transformation and agility requires commitment from leadership at the very top of an organization, including…
The world of marketing is awash in data. The solution? Embrace a customer data platform. Or at least some companies say. A customer data platform (CDP) is a software system that pulls together data from a wide array of sources — such as websites, ecommerce and ad platforms, social media applications, retail software, and more…
You might have heard that if you can’t measure you can’t manage. You might have believed it, too. And if you think you need metrics to manage you might be feeling guilty about not having enough of them. Guilt no more. Good metrics are hard to craft, harder to manage, expensive to maintain, and perishable…
Every successful executive operates from their own leadership playbook: the lessons, philosophies and experiences that have shaped their careers and continue to guide their decisions and actions. These are the elements that remain rock-solid and foundational to their success—even in the face of unanticipated events and massive disruption. But business-driven technology leaders also recognize that what got…
With the victory in the SAP works council elections behind them, the unions are taking a confrontational stance with the software company. The Ver.di works group says it has discovered a data leak in SAP’s internal systems and is now demanding a full explanation. The leak affects the “SAP Interactive Broadcast” online service, which was…
Abhijit Mazumder started his career with a small manufacturing company called Wesman in Calcutta. After working as an intern at Tata Group during his college days, he then moved to TCS as a consultant and has been there for the last 27 years. “The first couple of years I spent doing what today we would…
Africa has come a long way in developing new digital payment and banking services, mainly thanks to mobile money products, and the new offerings have helped alleviate problems related to financial exclusion — many people on the continent still do not have traditional bank accounts. Some experts, however, believe that there has not been enough…
David Reis, Vice President & CIO at the University of Miami Health System, joins host Maryfran Johnson for this CIO Leadership Live interview, jointly produced by CIO.com and the CIO Executive Council. They discuss high-touch digital healthcare, disrupting IT cost models, flexible sourcing, re-recruiting tech talent and more. This episode is sponsored by Fairfax County, Virginia.…