Customers in the Middle East are becoming increasingly familiar with being greeted by friendly chatbots — virtual helpers that are available day or night for all kinds of burning questions. From Dubai’s sprawling malls to Cairo’s bustling hospitals, Arabic-speaking chatbots are streamlining the customer experience while offering lucrative growth opportunities to businesses that adopt them.…
Successful organizations do not merely move traditional data to cloud platforms to have better data access – they shift to the cloud by thinking differently, using the cloud as a tool to achieve business goals by implementing a strong cloud infrastructure. Cloud has become a key enabler for organizations to develop, grow and compete in…
Our world today is experiencing an extremely social, connected, competitive and technology-driven business environment. If anything, the past few years have shown us the levels of uncertainty we are facing. Predicting the next big threat or the next big opportunity is becoming increasingly difficult, especially when challenged by a plethora of technology options, fierce competition,…
For decades organizations chased the Holy Grail of a centralized data warehouse/lake strategy to support business intelligence and advanced analytics. Now, with processing power built out at the edge and with mounting demand for real-time insights, organizations are using decentralized data strategies to drive value and realize business outcomes. The proliferation of data at the…
Carsales’s Ajay Bhatia has resigned as managing director at the Melbourne-based organisation he has been part of for the past 13 years. Bhatia, who joined Carsales in 2008 as chief product and information officer, became managing director for consumer business in 2017 and in December 2019 was appointed the local managing director. Bhatia’s path to…
By George Trujillo, Principal Data Strategist, DataStax I’ve been a data practitioner responsible for the delivery of data management strategies in financial services, online retail, and just about everything in between. In all of these roles, I’ve come across patterns that enable organizations to build faster business insights and innovation with data. These patterns encompass…
When the world learned that Russia had invaded Ukraine in late February, outside observers expected a heavy dose of cyberattacks to play out in the invasion’s tactics. But to many people’s surprise, the cyber-attacks have been limited and targeted rather than widespread. Russia certainly has demonstrated its cyber power and capabilities in the past; a key…
Aswin T. Utomo, CIO of Tokopedia, joins James Henderson for CIO Leadership Live ASEAN, produced by CIO.com and Foundry. Aswin outlines the process behind the creation of a new Chief of Staff Office at the Indonesian e-commerce giant, documenting the challenges overcome and key business benefits linked to spearheading new levels of innovation. Watch this…
At DISH Network, cloud-adoption strategies vary by when the parts of its business started – from those born in the cloud to legacy sectors deploying cloud on an opportunistic basis. But one thing is clear to Atilla Tinic, the company’s EVP and CIO: “I do think the key is the cloud.” He added: “The strategy…
Artificial intelligence is quickly becoming a cornerstone of efficiency. With artificial intelligence operations (AIOps), organizations can collect, analyze and act on real-time data faster. By giving leadership at all levels more timely access to critical data about business operations, businesses can see more of their options, make and automate better decisions, and further improve efficiency…