Microsoft has begun migrating its internal SAP systems to S/4HANA under the RISE with SAP umbrella. In choosing RISE, Microsoft is making SAP responsible for the licensing, technical management, hosting and support of its SAP applications under a single SLA — although ultimately Microsoft will host its S/4HANA instances in its own Azure cloud, and…
A chief digital officer (CDO) is a leader who combines business acumen with digital expertise to help organizations drive digital transformation via an enterprise-wise digital vision and strategy. At many companies, the chief digital officer is a customer-facing role that signals a commitment to a digital future. At others, the chief digital officer’s main responsibility…
Sonny Sonnenstein is not a mainframe guy. “I’m a banking technologist,” says the CIO for retail, business, and digital banking at M&T Bank. But it is safe to say that Sonnenstein understands something about investment risk and when it’s time to double down on a strong hand. He’s doing just that on the bank’s IBM…
Established by the UK Parliament in 2001 to settle complaints about financial-services companies, the Financial Ombudsman’s Service (FOS) has served an increasing number of consumers, recently dealing with more than a million people a year. Heightened demand through the COVID-19 pandemic has put even more pressure on FOS, whose services are free to the public,…