Winning customer experiences must be created around the customer’s desired outcomes first versus those of the organization they’re doing business with – in other words, insight-based customer experience. Insight-based customer experience is all about taking actionable information you have on a customer and refining your infrastructure around what they want and what’s most valuable to…
The past year has seen a multitude of industries around the globe suffering supply chain disruptions, with little sign of that letting up in 2022. To navigate these supply chain issues, organizations are increasingly turning to analytics to gain better insight into their supply chains and operations. Supply chain analytics draw data from procurement, inventory…
Project managers are the front-line officers of the modern white-collar workforce: They organize projects and then shepherd them to completion, making sure they don’t take too long or run over budget. If you’re in this crucial position, you may rightfully feel that it’s time to have your role acknowledged in the form of improved compensation,…