Unified Communications as a Service (UCaaS) has gained tremendous traction throughout the COVID-19 pandemic and saw a rapid increase in usage and impact in 2021 with the rise in remote work. Alongside this momentum was the rapid growth of Contact Center as a Service (CCaaS) and the overwhelming realization that fully integrated communications platforms that…
Despite diversity being a much-discussed topic in the tech industry, representation for Black tech workers is still not where it needs to be, with African Americans holding just 7% of positions in the tech industry, and only 2% of tech executive roles, according to data from the Diversity in High Tech report published by the US Equal…
The worldwide supply chain challenges that plagued companies in multiple industries throughout 2021 are continuing this year. One potentially effective solution for addressing supply and demand issues is to leverage data analytics. Professional services and consulting firm KPMG in a recent report notes that several major disruptions are currently affecting supply chains. These include the…
According to Gartner, operational resilience is defined as “initiatives that expand business continuity management programs to focus on the impacts, connected risk appetite, and tolerance levels for disruption of product or service delivery to internal and external stakeholders.” If the word “disruption” sounds familiar, it’s because we’re living in one of the most volatile times…
By Richard Amos On-demand automated self-service, elasticity, utilization transparency, and resource pooling are all core aspects of workload efficiency. It was the public cloud providers that initially improved upon the. these concepts, propelling a new way of working that enabled organizations to scale. Embed micro-services, containerization, Agile, and DevOps within this transformation and suddenly technology’s…