The Contact Center Ghosts of Past, Present, and Future: Part 3
By Steve Forcum, Sales Engineer, Chief Evangelist, and Podcast Host for Avaya In the final part of this 3-part series we are visited by the Ghost of Contact Centers, Future. It is time to ask ourselves—what actionable insights can be realized and implemented? The potential to deliver a win/win/win for all parties involved is achievable, and…