By Milan Shetti, CEO Rocket Software Open source software (OSS) has become the de facto standard for millions of IT organizations, and it powers countless facets of our everyday personal and professional lives, from apps on our phones and elements of our cars to innovative AI applications that help us do work faster and smarter. And while…
In part 1 of this 3-part series we explore one of the biggest challenges any contact center faces, which happens to be a challenge all businesses face: staffing to meet demand. For many businesses, it’s even tougher during the holidays. An increase in traffic during the holiday season coupled with an ongoing pandemic might make…
If you feel like you’ve been hearing a lot about digital transformation and Value Stream Management in recent months, it’s for good reason: New research reveals 96% of organizations have started adopting digital transformation initiatives. When asked how they’ll enhance their transformation effectiveness, “improving product lifecycles,” a core value proposition of Value Stream Management, was…
By Milan Shetti, CEO Rocket Software The past year has taught business leaders important lessons about managing teams and adapting to uncertainty. Across every organization, we are seeing a shift toward the world of hybrid to accommodate the need for agility and responsiveness. When I refer to hybrid, I am talking about IT infrastructure, but…
By Cody Sanford, former CIO, T-Mobile You’ve heard it said over and over: Data is an enterprise’s crown jewel. That’s why it’s frustrating to see so many companies struggle to get real value out of their data. For the overwhelming majority of companies, data is the single most under-leveraged revenue growth asset. Here, I’ll discuss…
The pandemic’s pause on commuting put a temporary end to a second ire for many workers: parking. But parking service provider ParkMobile didn’t idle as commuters worked from home through those early months of COVID-19, instead making use of the downtime its business experienced to accelerate its digital transformation to a cloud-native infrastructure in the…
By Tyler Affolter When enterprises were forced to sharply accelerate their fulltime remote site strategies in early 2020, there was an interesting split in perceived effectiveness. Enterprises at the time reacted to the pandemic by leveraging and trying to scale existing technologies (VPN, bandwidth), which was challenging and expensive. This caused them to look closely…