At Ingram Micro, digital change starts with the customer journey

Last June, Sanjib Sahoo became EVP and chief digital officer at Ingram Micro Inc., where he is responsible for accelerating at scale the development of innovative, world-class digital experiences that will create competitive advantage and differentiation for the business and the global technology ecosystem. This includes modernizing the IT architecture, consumption models, and customer experience…

7 secrets of successful vendor negotiation

Like it or not, vendor negotiation is a skill every CIO must perfect to become a successful business executive. Yet, for many IT leaders, reaching a deal that’s both favorable and mutually equitable can be a tall order. Fortunately, expert negotiators have developed an array of tactics — many not widely familiar to CIOs —…