Daily Archives: October 7, 2021

ServiceNow, Celonis team up to power process automation

Workflow management platform vendor ServiceNow is partnering with process mining specialist Celonis to help enterprises prioritize and optimize process automation. The partnership will make it easier for CIOs to combine the capabilities of both platforms when the joint is available, which is expected for the first half of 2022, according to Celonis representative Faiz Mandviwalla.…

Making the most of sentiment analysis

Sentiment analysis is beginning to prove its mettle in the enterprise. This analytic technique, which enables companies to determine the emotional value of communications, is finding traction in a range of use cases, from meeting transcription to customer service and feedback. These days, sentiment analysis relies largely on supervised or semi-supervised machine learning algorithms. All…