Daily Archives: October 5, 2021

ITIL certification guide: Costs, requirements, levels, and paths

The IT Infrastructure Library (ITIL) offers best practices for delivering IT services using a systematic approach to IT service management (ITSM). ITIL certification is near the top of almost every list of must-have IT certifications, and for good reason. As an IT management framework, ITIL can help businesses manage risk, strengthen customer relations, establish cost-effective…

Exclusive survey: CIOs outline tech priorities for 2021-22

It’s a challenging time for IT leaders helping build businesses back better, with some of their biggest challenges being finding the workers, skills, and budget to deal with the workload. That, at least, is what IDG Research found in its just-published study of CIO Technology Priorities. The study, conducted in May 2021, asked IT leaders…