Chain restaurants of all culinary persuasions have experimented with virtual assistants, which provide another digital channel through which customers may order food. However, few quick-service chains are using artificial intelligence (AI) to help humans take orders more quickly and personalize service. Here, Papa John’s thinks it’s cracked the code with its AI-assisted call center. The…
A CIO’s success (and long-term employment prospects) largely hinges on how well individual department managers do their jobs. Since performance can’t be accurately measured by gut feelings or managers’ assurances, it’s important to use metrics and related indicators to quantify department leaders’ short- and long-term effectiveness. Is your management team doing all it can to…
What is SAFe certification? Scaled Agile Framework (SAFe) certifications are becoming valuable in larger organizations that are looking for efficient project delivery, ensuring reduced time-to-market, and developing ways to provide better stakeholder value. These certifications provide a valid, reliable means of assessing skills, knowledge, and mindset of those seeking career advancement working with the framework.…
IT leaders have long decried technology deployed outside of their purview as the bane of their existence. This so-called shadow IT spurred heated arguments between CIOs who believed it was incumbent on them to lock down tech and business-line leaders who believed it was their right to buy or build software to support their work.…
As companies make digital transformation both an immediate priority and an ongoing process for the future, I see a worrying trend in many organizations. While organizations commit resources and priorities to delivering the best digital experience to both internal and external customers through their production infrastructures, they may not extend the same attention and support…