We talk a lot about how IT leaders need to formulate the right strategies and ensure the right technologies snap into place. But to make a real difference, IT leaders need to be change agents. Most of us know, for example, that there’s inestimable value in the patterns that emerge from analyzing mountains of business…
Successful digital transformations don’t happen without organization-wide effort, mindset and processes changes, and the right technologies. They also don’t happen without guidance from skilled CIOs and digital leaders. So much more is being asked of IT leaders after what has arguably been the biggest business disruption in recent memory. CIOs are tasked with deploying digital…
Robotic process automation (RPA) has emerged as a key technology for streamlining business processes in the enterprise. As organizations increasingly adopt RPA, which relies on software robots to automate tedious tasks, expertise with RPA tools and implementations will become more important for business analysts, business intelligence developers, data or solutions architects, and system integrators or administrators,…
Enterprises increasingly want to know not just what customers are buying, but how they feel, and vendors such as Amazon Web Services and Qualtrics, SAP’s experience management subsidiary, are making moves to capitalize on that desire. AWS has expanded its voice transcription service with new APIs that attempt to report not just what someone said,…