Agero is a leading provider of driver assistance services and has been through a major digital transformation to SaaS in the past few years. If you’re broken down by the side of the road or you have been in an accident, they send help – and they do it more than 12 million times each…
Digital initiatives come in many flavors and vary widely, but they do have one thing in common and that’s data. That’s why the need to easily manage, analyze, and find key insights—and those “a-ha” moments—from data is critical to achieving and maintaining a market-leading position. One quick look at leading companies today and it’s easy…
Being diligent about service-level agreements (SLAs) has always been important for IT organizations working with IT service and cloud providers. But understanding how to negotiate, structure, manage, measure, and report on these metrics is more crucial than ever. “Given digital transformation and the spending cuts across IT and business lines, it is critical to confirm…