Shamim Mohammad, CI/TO at CarMax, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss accelerating an omnichannel business, hiring during a pandemic, adapting to new customer mindsets and more. To read this article in full, please click here Read…
ServiceNow’s latest code release, “Paris,” includes applications to help banks issue credit cards and to enable telcos to manage services and network performance, showing how serious the company is about organizing workflows across the enterprise, not just in the IT department. IT service management (ITSM) was just one of many applications ServiceNow’s founder planned to…
Penelope Prett joined Accenture in 1992 and became CIO in 2019. Along the way, she has developed keen insight into how to deliver IT value to a $43.2 billion global company with 500,000 employees, who are responsible for delivering IT value to their clients. I spoke with Prett about her approach to leadership, the most…
Most organizations now use agile software delivery models, with the No. 1 goal of delivering new capabilities as fast as possible. Consider the numbers: The 14th Annual State of Agile report, released in May 2020 by Digital.ai, found that 95 percent of respondents say their organizations practice agile, and that the top reasons for doing…