PagerDuty uses machine learning to anticipate issues and dramatically accelerate responses, so problems are addressed before they impact customers
Read More from This Article: How PagerDuty helps customer service and IT teams improve responses
Source: News
Welcome to the June/July digital issue of CIO. Delivering an exceptional customer experience has never been more important. For many organizations today, meeting customers’ digital needs means business survival. In this month’s cover story, IT leaders share their best advice for creating a frictionless customer experience. [ Register now to download this issue ] Contents GROWReaping revenue…
Over the last several months, IDC has hosted several virtual roundtables with sourcing and IT executives on technology sourcing and COVID-19 recovery practices. One theme that emerged is that agile sourcing practices are driving their recovery strategies. For some, the shift to agile procurement happened out of necessity. “When COVID hit, I had to accommodate…
The COVID-19 crisis has impacted all of us in different ways. But for technology organizations around the world, it has represented both their greatest challenge and their shining hour. “We went from a very small percentage of the world working virtually to practically everyone,” says Sam Ransbotham, a professor of information technology at Boston College’s…
As CIO of one of the largest data analytics companies in the world, Nick Daffan, knows a lot about turning data into a valuable asset. Because that is a goal of nearly every CIO in every company, as the role evolves to focus less on system uptime and more on using data to drive the…
H-1B visa applicants hoping to enter the U.S. to work will have to be patient, as President Donald Trump has extended an earlier 60-day ban on skilled foreign workers entering the country until the end of the year, at least. The move is intended to protect the millions of U.S. workers who have lost their…
The excitement around AIops means that it’s sometimes being deployed for the wrong reasons. Here are a few situations where AIops is contraindicated
Read More from This Article: When not to use AIops for cloudops
Source: News
Transformation is the key to enterprise success. But for organizations pressed for budget to perform necessary replacements and upgrades, Big Bang transformation initiatives are out of reach. But advances can still be made, as there are many dynamic IT initiatives that can be launched at a relatively modest cost yet still deliver rapid, meaningful benefits.…
Brad Clay, Chief Information and Compliance Officer at Lexmark, joins Maryfran Johnson for this CIO Leadership Live interview, which is jointly produced by CIO.com and the CIO Executive Council. Listen as they discuss transformation as a service, the opportunities of IoT and more. To read this article in full, please click here Read More…
When the COVID-19 crisis bore down in mid-March, Avery Dennison’s IT department did what most shops did to prepare for working during the pandemic — they fortified networks, amped up bandwidth, and rolled out a regular cavalry of collaborative tools to enable a near-instantaneous shift to remote work. Once resiliency of core systems was established,…