Daily Archives: June 9, 2020

AWS certifications: Validate your skills with Amazon’s cloud

Amazon Web Services (AWS) remains the most widely adopted cloud platform on the market used by companies such as Netflix, Apple, Slack and Adobe. And that makes AWS certifications among the most valuable certifications you can earn in IT. Three of the 10 highest-paying certifications in the U.S. are offered by AWS, and the average…

COVID-19 crisis accelerates rise of virtual call centers

The coronavirus pandemic has pushed IT leaders to move at breakneck pace and accomplish objectives they never conceived likely, let alone possible. Perhaps nowhere has this been more acute than in the call center. T-Mobile, for instance, sent 12,000 customer representatives located in 17 call centers around the globe to work from home in the…