Conn’s HomePlus CIO Todd Renaud spent the early days of the COVID-19 pandemic’s office shutdowns and store restrictions “just trying to get through the next day.” One month later, he’s setting his sights on what the next new normal might be, and what it will mean to the appliance retailer’s IT strategy over the next…
A growing emphasis on customer experience is the most prominent trend in business today. The chief customer officer (CCO) position helps provide a single vision across all customer interactions.
Read More from This Article: What is a chief customer officer?
Source: News
Clearly defining your project’s scope helps to effectively manage stakeholder expectations and ensures that all of the project’s elements are aligned with the objectives — increasing the chances of success. Here’s what you need to know about defining project scope. Project scope definition Project scope is a detailed outline of all aspects of a project,…
To align IT initiatives with business strategy, today’s IT leaders must ensure IT spending is streamlined toward achieving organizational goals. Here, the technology business management (TBM) framework can help. TBM is a flexible framework for integrating IT into the organization as a whole. By implementing TBM, your organization can gain a greater understanding of its…
More people are working remotely than ever before as a result of worldwide shutdowns due to the COVID-19 pandemic. This puts executive leaders in the awkward position of leading from home. Traditionally, leadership involves face-to-face meetings, getting one-on-one time with other executives and having a physical presence across the organization that helps build trust with…
Data is now one of the most valuable enterprise commodities. According to IDG’s State of the CIO 2020 report, 37 percent of IT leaders say that data analytics will drive the most IT investment at their organization this year. While data comes in many forms, perhaps the largest pool of untapped data consists of text.…
From deliverable schedules to procurement windows, virtually every IT timeline has been compressed by the coronavirus crisis. Those three- to five-year horizons for digital transformations? They’ve shrunk to months thanks to the pandemic, say some CIOs and consultants. As is often the case, the truth is more nuanced. Big Bang transformations have been streamlined —…
When Ken Grady was deciding on his next CIO job a few years ago, he was also looking for a company that would support his goal to serve on a board of directors one day. “I was being very deliberate when evaluating these new opportunities,” says Grady, who made a point of talking about his…
Aiming to help organizations derive insight from workforce analytics, Oracle on Tuesday unveiled Oracle Analytics for Cloud HCM. “Companies have a lot of analytics they want to do about their people and their finances, and typically to do that they’ve got to move their data left and right, it’s not integrated with their processes, it’s…
Editor’s note: This article is the third in a three-part series to help IT leaders who depend on partners and suppliers in India or other offshore locations for core IT services to better understand the impact of COVID-19 in India on offshore IT service relationships, and what actions can be taken to protect and support…