Daily Archives: April 24, 2020

6 tips for renegotiating service contracts

The ongoing COVID-19 crisis has compelled IT leaders to consider their costs even as they secure new capabilities to carry their organizations through uncertain times. For this, taking a look at existing service contracts can be beneficial. “Now is a critical time to get in front of immediate needs and potential long-term changes to IT…

5 steps to assess offshore support risk (and 5 steps to address critical needs)

Companies all over the globe are experiencing the impacts of the current pandemic first-hand, including service providers.  Beyond their focus to protect their workers, service providers are now further challenged to meet support commitments to their clients.  Unlike the stock market crash of 1929 or the financial bust of 2008 where the economy was drastically…