To reach consumers, brands need omnichannel strategies that deliver a consistent customer experience at every touchpoint. Yet today’s technical and business conversations about omnichannel are often too limited in scope to achieve what’s ultimately possible. Brands typically only focus on payment processing across one or two channels — missing the opportunity to tie together customer…
In the beginning, programmers didn’t worry about the past. They opened an empty file and created something out of nothing. Everything was a green field. Those freewheeling, unencumbered days are long gone for most of us. Much of software development today is revising, extending, enhancing, and evolving what we — or more often, someone else…
Forward-thinking CIOs talk about crafting a solid succession plan. Few get to complete this critical task with digital disruption breathing down their necks and their tenures trimmed to under 4 years. When he decided in 2018 that it was time to retire, Rosendin Electric CIO Sam Lamonica took pains not to leave the $2.5 billion…