Each budget cycle, CIOs are expected to reduce operating expenses even when faced with increased expenditures on key business projects or the need to increase service levels. They are often challenged with achieving these expense reductions without regard for increased business volumes. They respond with budget presentations positioning these cost drivers and offsetting expense management…
As an Ivy League institution, Cornell University’s main mission is to “educate the next generation of global citizens and promote a culture of broad inquiry throughout and beyond the Cornell community.” A lofty purpose, and one the university found increasingly difficult to quantify and measure. Cornell enrolls more than 20,000 students and offers thousands of…
Automation has become a widely used tool for streamlining IT operations, and Mindtree is one such organization removing manual processes from its infrastructure as it moves toward delivering a more fully automated environment. The consulting and managed service provider’s strategy follows an ambitious goal prevalent in many tech organizations: To get away from the conventional…
Information security has become such an integral part of IT that at a growing number of organizations, the two are virtually indistinguishable — from an organizational standpoint. Many companies are attempting to more tightly integrate IT security strategy with IT strategy. That can mean blending departments, changing leadership structures, and embedding security earlier in the…
Fifteen years after President George W. Bush launched a nationwide campaign to computerize healthcare and give everyone access to their electronic health records (EHRs), the industry is finally starting to achieve some degree of interoperability among EHRs and other health IT systems. But much of the data is still locked up in documents, and the…
When Scott Strickland interviewed for his job as CIO of Wyndham Hotel Group in the spring of 2017, the executive committee was focused on standardizing processes and technologies across 20 brands (including Ramada, Super 8, Days Inn, and Howard Johnsons), which had been operating fairly autonomously. So, Strickland took the job and spent the…
One of the more challenging aspects of emergency department (ED) healthcare is determining which patients to admit for observation and which patients to send home. One healthcare system is tackling that challenge with predictive analytics. Unnecessary hospitalizations cause numerous problems: longer wait times, a lack of beds for the patients that really need them, wasted…
The moment typically arrives without warning. An IT career that showed every sign of success — steady promotions, salary increases, a better office — suddenly slams to a halt. You’re fired, demoted or involuntarily plateaued. What happened? It’s impossible to rebuild a broken career without first understanding how it was derailed. The “Success Express” frequently…
Parcel delivery is a cutthroat business in the U.K., with margins of just pennies per parcel. “If you can charge an extra penny for a little bit of enriched technology or an enriched customer journey, or if you can take a penny out, you can really turn the dial on your profit,” says Chris Ashworth,…
Industrial manufacturers have long led the way in adopting augmented reality (AR) solutions, with engineers and service technicians leveraging wearables to access information hands-free. But extended reality (XR), the catch-all phrase for augmented reality (AR), virtual reality and mixed reality (MR), is emerging in retail, consumer packaged goods and other sectors as a tool to…