Aetna has created artificial intelligence (AI) software to settle claims, a solution that could provide a blueprint for broader automation of complex processes at the health insurance giant. The software rapidly parses complex healthcare provider contracts, whose blend of information about medical conditions and financial data often tax the patience of the trained humans who…
Employee experience has become a key differentiator in today’s tight tech talent market. Employers who provide a positive, invaluable journey for their employees — from the first application and interview process, and on through onboarding, employment, professional development and becoming a company alumnus — can impact engagement, culture, morale and retention in ways that provide…
When was the last time you answered these three questions from the perspective of your client or customer: Why you? Why now? What makes you relevant? Better yet, when was the last time that you asked them for their candid feedback? It’s important to ask on a regular basis because your customers are doing so…
IT-related use cases such as IT automation, quality control, and cybersecurity are among the most popular uses of AI technology. But that will change, experts say, as the technology improves, gets easier to use, and proves to be useful to the bottom line. [ Cut through the hype with our practical guide to machine learning…
The University of North Texas System (UNTS) is big as higher education institutions (HEIs) go, but it is leveraging data to make itself nimble and responsive. UNTS employs more than 10,000 people at its various campuses, with a combined enrollment of nearly 44,000 students, and an annual consolidated budget of $1.2 billion. It includes the…
Whenever a CIO friend of mine takes on a new job, I want to know all about it. How did the executive committee define the CIO role? How did you prepare for the interview? What was compelling about the opportunity? How did you get started? Atilla Tinic, DISH Network’s new CIO, was kind enough to…
How important are soft skills for IT professionals? Very important, most IT leaders agree. In a recent survey of 1,250 HR and line of business executives by consulting firm West Monroe Partners, 98 percent say they evaluate candidates for IT positions on soft skills, usually by means of a behavioral or cultural interview, personality test,…
Predicting the future of work is notoriously risky business if only because disruptive technology shakes up the picture like an Etch a Sketch. Looking past a year or two is difficult and suggesting what will happen a decade from now is uncertain at best. But for those who make their living looking ahead at technology…
As retail IT organizations go, Aaron’s is punching above its weight. With an IT staff of 250, the Atlanta-based retailer, which makes furniture, consumer electronics and appliances available for sale or lease to own, doesn’t have the thousands of technologists employed by retailers such as Walmart or Target. But it does have what it hopes…
AI/ML will gather behavioral data and – through a system of assumptions and calculations known as analytics measurement – create both positive outcomes along with possible negative ones. Where is corporate governance and corporate culture in this readjustment out of public social media platforms and into private social community platforms? Today, good governance is a…